SHIPPING POLICY

This Shipping Policy outlines the official shipping rules, processing timelines, delivery standards, and global distribution terms for all orders placed on our website. This policy applies to all our products, including gas grills, classic round charcoal grills, pellet smoker grills, flat-top griddle stations, electric grills, and the full line of barbecue accessories and consumables. By placing an order on our official website, you acknowledge and agree to all shipping terms stated below. We maintain consistent, transparent, and customer-friendly shipping standards for all global customers to ensure a reliable and predictable delivery experience.

1. Order Processing & Shipment Timeline

All in-stock orders undergo standard processing and preparation before dispatch. We guarantee fast order handling, with all confirmed and paid orders shipped within 1 to 3 working days. Our warehouse team conducts strict product inspections, packaging checks, and logistics arrangement during the processing period to ensure all items are intact, complete, and well-packaged before leaving the warehouse. Orders placed on holidays or weekends will be processed and shipped on the next available working day.

2. Global Delivery Timeframe

We provide unified global shipping services covering all domestic and international regions worldwide. A consistent delivery standard is implemented for all customer orders, with a universal delivery time of 6 to 12 working days for all destinations. There is no differentiation or variation in the standard delivery cycle for different countries and regions, ensuring equal and stable logistics services for every global user.
In addition to standard shipping services, we support expedited delivery options for customers with urgent usage requirements. Expedited shipping helps shorten the delivery cycle and allows you to receive your barbecue equipment and accessories in a faster timeframe. Relevant expedited service details can be confirmed during the order placement process.

3. Free Shipping Terms

We provide 100% free shipping for all products and all orders on our official website. Free shipping services apply to all global regions with no minimum order quantity, no hidden shipping fees, no handling fees, and no additional surcharges of any kind. All transaction and logistics costs are fully covered by our platform, allowing customers to enjoy cost-effective one-stop shopping services.

4. Currency & Settlement Standard

To simplify global transactions and unify settlement rules, all orders on our website adopt USD (United States Dollar) as the sole unified settlement currency. All product prices, service fees (if applicable), and order settlements are calculated and charged in USD, realizing standardized and transparent global transaction management.

5. Order Tracking & Delivery Updates

Once your order is dispatched from our warehouse, you will receive an official shipping notification containing tracking information. You can monitor the real-time logistics status, transportation progress, and delivery update of your order through the corresponding tracking channel. We recommend customers check the delivery status regularly to ensure smooth receipt of goods.
In case of slight delivery delays caused by objective factors such as logistics transit, customs inspection or regional transportation arrangement, our team will monitor the order status continuously and provide follow-up support to ensure the final successful delivery of your package.

6. Delivery Address & Order Modification

Customers are required to fill in accurate, complete and valid shipping addresses when placing orders to avoid delivery failure, package loss or return caused by incorrect address information. Before the order is shipped, you can apply for address modification or order information adjustment. Once the order enters the shipping process, relevant order information cannot be modified to avoid affecting logistics distribution.

7. Shipping Related Inquiries & Support

If you have any questions about order processing status, shipping timeline, logistics tracking, expedited service, or other shipping-related issues, please contact our professional customer service team via the Contact Us page on our official website. All official contact methods and email channels are displayed on the dedicated contact page. Our team will provide timely, professional and detailed replies and solutions to resolve your shipping concerns.