PRIVACY POLICY

This Privacy Policy explains how our website collects, uses, stores, protects, and manages the personal information submitted by all users who visit, browse, and place orders on our platform. We attach great importance to user privacy protection and strictly abide by global privacy protection standards. This policy is designed to fully disclose our information processing practices and protect the legitimate privacy rights and interests of every customer. By accessing and using our official website, you acknowledge and agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We only collect necessary and legitimate user information required for normal order processing, service delivery, and user experience optimization. The personal information we collect is limited to information actively provided by users or automatically generated during website access.
The collected information mainly includes basic personal information such as your name, email address, contact information, shipping address, and payment-related verification information required for order settlement. In addition, we may automatically record non-identifiable browsing data, including website access time, page browsing records, device access information, and operation preferences, to help us optimize website functions and service quality.

2. How We Use Your Information

All user information we collect will only be used for legitimate service purposes and will never be used for unauthorized commercial promotion or illegal disclosure. Firstly, your personal and shipping information will be used to complete order confirmation, product delivery, logistics tracking, after-sales return and refund processing, ensuring that all purchased barbecue equipment, accessories and consumables can be accurately and smoothly delivered to you.
Secondly, we may use your information to provide official customer support, respond to your consultation requests, solve product and order-related problems, and send necessary order status and service reminder notifications. In addition, anonymous browsing data will be used for website function optimization, product category improvement, and overall service upgrade, so as to provide users with a more convenient and professional shopping experience.

3. Information Storage and Protection

We adopt industry-standard technical and management measures to fully protect your personal information from unauthorized access, disclosure, tampering, loss and illegal use. All user data is stored in secure encrypted servers with strict access authority management, and only authorized professional service personnel can access relevant user information within the scope of service work.
We will retain your personal information only for the duration necessary to complete the service transaction and fulfill legal and compliance obligations. After the data retention period expires, we will automatically and safely delete or anonymize the relevant user information to avoid unnecessary data retention risks.

4. Information Sharing and Disclosure

We strictly adhere to the principle of non-disclosure of user private information. We will never sell, rent, or transfer your personal private information to any third-party commercial institutions for marketing purposes without your explicit authorization.
Limited information sharing only occurs in necessary service links, including sharing the required shipping information with official logistics service providers to complete product transportation and delivery, and providing necessary payment information to formal payment channels to complete USD order settlement. All third-party service providers have signed strict confidentiality agreements with us and are prohibited from using user information for other unauthorized purposes.

5. Cookie Usage

Our website uses standard Cookie technology to optimize user browsing and shopping experience. Cookies are small text files stored on your local device, which can record your browsing habits, language preferences and website access status, helping the system identify your identity quickly, retain your shopping cart information, and improve the fluency of subsequent visits.
You can freely adjust the Cookie permission settings through your browser settings to accept or refuse Cookie storage. Disabling Cookies will not affect your normal browsing of website content and placing orders, but may reduce the convenience of partial personalized service functions.

6. User Rights

You have the right to view, check, correct and update your personal information on our website at any time. You also have the right to apply for the deletion of your personal data when the information is no longer needed for service transactions. For any demands related to personal information inquiry, modification and deletion, please contact us through the official contact channels on the Contact Us page.

7. Policy Updates

We reserve the right to adjust and update this Privacy Policy irregularly according to service optimization and industry standard updates. All updated terms will take effect immediately after being published on the official website. It is recommended that users check this policy regularly to keep abreast of the latest privacy protection rules.

8. Contact Information

If you have any questions, doubts or suggestions about this Privacy Policy and our personal information processing rules, please submit your consultation through the Contact Us page of our official website. Our professional team will reply and solve your problems in a timely and professional manner.